Terms + Shipping

In light of CoronaVirus, we are now shipping everything from the UK. This means excellent shipping times to UK addresses . . and to the USA, Canada, Australia and New Zealand too, although slightly slower times to Continental Europe. We are a family-run business and there are no restrictions on shipping our gifts nationally or internationally:

Our online SHOP is OPEN and we are dispatching orders

Indalo Mart is a subsidiary of Good Luck Gifts (GLG) and part of the Indalo Camino Good Luck Gifts group

* Contact Us:  See our Contact page

* About Us:  See our About Us page

* Ordering:  Simply go to our online SHOP . It is NOT necessary to Sign In NOR to open an account to order anything, although you are welcome to do this if you wish..

* How do you know that your order has been received?        

You will receive a confirmation email from our CENTRAL (Group) STORE at Good Luck Gifts

* How long will it take?  

We try our hardest to get your present to you as soon as possible – within the limits of reasonable shipping costs. Delivery times depend on shipping location. For example:

– UK: 2 to 5 Days – (we now have a base in the UK too and offer a “Guaranteed 2 work-days max” Option)

– Europe (Continental) – Spain, France, Germany, etc: 4 to 10 Days 

– Rest of the world: 1 to 2 weeks

If you need a gift more urgently please Contact Us.  These times are only estimates so unfortunately we cannot be liable for any force majeure and/or any occurrence beyond our control. We reserve the right to vary or cancel an order with our Money-back Guarantee.

* How much will it cost? Shipping fees:  

The shipping fee becomes visible in your shopping bag/cart when you add an Address. Of course, you do not have to proceed and buy – but in any case, you will know the shipping costs to the particular address you have given. We offer FREE SHIPPING on larger orders – so adding more items to your cart could remove any Shipping Fees completely. Plus: We occasionally have other FREE Shipping – OFFERS.

OMG totally free shipping

* Shipping to 3rd parties?  

If you want us to ship direct to a friend, we need their address. Our checkout system asks you if you want to ship to a different address to your billing address, but if you missed this, you can still let us know via our Contact page. (Give your name and brief order details.)

* Shipping to EU address? EU Taxes / VAT may apply:

The EU may charge VAT on delivery (c. 23% – depending on which Country within the European Union you are sending your order). [This does NOT apply to non-EU countries like UK, USA, Australia, etc]
WE do not charge VAT, so NO VAT is added to any items in our store – they are all VAT-free. However, some EU countries are charging EU-VAT when orders are delivered. So, if you are sending to an EU address, the local Post Office in that European Union country MAY charge the Recipient EU-VAT (average 23%) on your order when your item is delivered.

* Money-back Guarantee   

We stand behind our products 100%. If at any time you are not happy with anything, we’ll refund your money – no questions asked. Just Contact Us for a Returns Number, re-package the items as received and send them back.

* Terms & Liability  

IM means Indalo Mart, its owners, employees and representatives – including Good Luck Gifts. IM cannot assume any liability for the incorrect, improper or illegal use of this site or the information contained herein. Within the limits established by law, IM assumes no liability for the lack of veracity, integrity, updating and accuracy of any data or information. The content is obtained from different sources and is not binding upon IM, nor opinions or advice of any kind as it is merely a service offered for information and communication. The use of this site and realisation of an order implies acceptance of these Terms, and no stipulation made by the customer may differ from that of IM unless expressly agreed in advance in writing by registered letter. Nor is IM liable for any damages resulting from use of this site including any damage caused to individuals and/or things, or the total or partial loss of data and information, or expenses and/or lost profits that may result from the use of products supplied through this site. IM is not responsible for the content of other websites linked to this site. You may not assign, transfer or transmit the rights, responsibilities and obligations of IM. We reserve the right to vary these terms. Please do not use this site if you do not agree to these terms.     

* Health & Safety

Please be aware that our lucky gifts are not toys and so not suitable for young children

* Privacy   

We have a Privacy Policy. Please see our Privacy page (including information about cookies)

* Images     

Some site images have been found on the web but we believe they are in the public domain or constitute fair use. We do not claim to be the owners of such images and we are not liable for unauthorised use. But if you are the owner of an image and want it removed, please let us know and we will delete it straight away or gladly credit your work.